Effective Date: July 11, 2026
At Plug N Vibe, your privacy, security, and peace of mind are our highest priorities. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase our personal wellness products. We operate in strict compliance with India’s digital privacy regulations to ensure your data remains completely confidential.
1. Information We Collect
To provide you with a seamless and secure shopping experience, we collect the following essential information:
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Contact Details: Your name, email address, and phone number.
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Shipping Information: Your delivery address for order fulfillment.
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Payment Data: Secure transaction details processed directly through our encrypted payment gateways (we do not store your full credit card or UPI details).
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Usage Data: Anonymous analytics regarding how you interact with our storefront to help us improve our user experience.
2. How We Use Your Information
We use your data strictly for operational purposes and to enhance your personal wellness journey. Your information is used to:
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Process and fulfill your orders accurately.
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Provide 24/7 customer support and address any inquiries.
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Send transactional updates, such as order confirmations and shipping tracking.
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Send educational wellness content and exclusive offers (only if you have opted into our newsletter).
3. Our Commitment to Discretion
We understand that purchasing intimate wellness products requires absolute trust. We guarantee the following:
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Discreet Billing & Shipping: Your financial statements will reflect a generic corporate entity name, ensuring your purchase remains completely private.
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Plain Packaging: All orders are dispatched in unbranded, tamper-proof, plain packaging with no external indication of the contents inside.
4. Data Sharing and Third Parties
We never sell, rent, or trade your personal information. We only share essential data with trusted third-party partners required to operate our business, including:
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Secure payment processing gateways to facilitate your transactions.
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Verified logistics and courier partners to ensure timely and discreet delivery.
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Strictly vetted IT service providers who maintain the security of our Shopify platform.
5. Data Security Protocols
We implement robust, industry-standard security measures to protect your personal data against unauthorized access, alteration, or disclosure. Our store utilizes secure socket layer (SSL) technology to encrypt your information during the checkout process, ensuring a secure and discreet checkout.
6. Your Rights
Under applicable Indian digital privacy laws, you retain full control over your data. You have the right to:
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Request access to the personal information we hold about you.
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Request corrections to any inaccurate or incomplete data.
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Request the deletion of your personal data from our systems, subject to legal and accounting obligations.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, our support team is here to help.
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Email: info@plugnvibe.com
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Operating Hours: 9:30 Am to 6:00 Pm