Effective Date: July 11, 2026
At Plug N Vibe, we are committed to delivering your premium self-care essentials swiftly, securely, and with the utmost discretion. This policy outlines our shipping procedures, delivery timelines, and packaging standards across India.
1. The Plug N Vibe Discretion Guarantee
We understand that privacy is paramount when shopping for personal wellness products.
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100% Plain Packaging: Every order is dispatched in an unbranded, tamper-proof outer box or flyer. There are no logos, product images, or descriptions of the contents on the outside of the package.
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Confidential Shipping Labels: The shipping label will only display your delivery details and our generic corporate return address. The words "Plug N Vibe," "wellness," or any product details will not appear on the external packaging.
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Delivery Agent Discretion: Our courier partners are simply handing over a standard package. They do not know the contents of your order.
2. Order Processing Time
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All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and national holidays).
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Orders placed before 12:00 PM (IST) are typically processed on the same business day.
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You will receive a confirmation email once your order has been successfully placed, and another email with tracking details once it has been dispatched from our facility.
3. Shipping Charges and Delivery Timelines
We partner with top-tier, reliable courier services across India to ensure safe and timely delivery.
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Standard Shipping: We offer standard shipping across most pin codes in India. Shipping rates (if applicable) are calculated and displayed at checkout.
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Estimated Delivery Times:
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Metro Cities: 2 to 4 business days after dispatch.
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Tier 2 & Tier 3 Cities: 4 to 7 business days after dispatch.
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Remote Locations (including North East India and J&K): 7 to 10 business days after dispatch.
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Note: Delivery timelines are estimates and may be subject to unforeseen delays due to weather conditions, localized logistical issues, or public holidays.
4. Order Tracking
Once your package is handed over to our courier partner, you will receive a tracking link via email (and SMS, if opted in). You can use this link to monitor the real-time movement of your package until it reaches your doorstep.
5. Failed Deliveries and RTO (Return to Origin)
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Our courier partners will typically make up to three (3) delivery attempts before returning the package to us.
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If a package is returned to us (RTO) due to an incorrect/incomplete address, refusal to accept the package, or unavailability of the recipient, we will contact you to arrange a re-shipment.
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Please note that additional shipping charges may apply for re-dispatching a returned order. To avoid this, please ensure your delivery address and contact number are completely accurate at checkout.
6. Damaged or Tampered Packages
For your safety and hygiene, all products leave our warehouse in pristine condition. If you receive a package that appears severely damaged, crushed, or tampered with, do not accept the delivery. Please refuse the package and contact our support team immediately so we can resolve the issue and dispatch a replacement.
7. Contact Us
If you need to update your shipping address after placing an order, or if you have any questions regarding your delivery, please reach out to us:
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Email: info@plugnvibe.com
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Operational Hours: 9:30 AM to 6:00 PM (IST)